GG Equine 1-Year Warranty

Protecting Your Purchase—Because We Stand Behind Our Products

At GG Equine, we’re committed to providing high-quality, durable products that help horses live healthier, happier lives. That’s why we offer a 1-Year Limited Warranty on our GreenGuard Grazing Muzzles and HayPlay Slow-Feed Bags.

If your muzzle or hay bag meets the criteria for a qualified break, we’ll issue a one-time replacement within one year of the purchase date—because your satisfaction matters.

What’s Covered Under Warranty?

GreenGuard Grazing Muzzles

Your muzzle qualifies for a replacement if any part of the basket is broken all the way through.

HayPlay Slow-Feed Bags

Your hay bag qualifies for a replacement if it meets any of the following conditions:

The stitching around the feeding holes rips through all three rings of stitches
There is a tear that is 1 inch or larger anywhere on the bag
Any hardware component breaks

This is a one-time replacement per product. To help prevent future damage, we encourage you to send us a photo of your setup after receiving your replacement—we’ll help identify any adjustments that help reduce damage.

How to Submit a Warranty Claim

To request a warranty replacement, email us at support@gg-equine.com with the following:

A clear photo of the broken or damaged product
Your order number or a copy of your receipt/confirmation email
Your current shipping address for the replacement

We typically respond within 1–2 business days to confirm your eligibility and the next steps in the process.

After receiving your warranty replacement, we encourage you to send us photos of your product setup. This allows our team to offer personalized tips or adjustments to help prevent similar issues in the future—since each product is eligible for a one-time replacement only.